Returns & Exchanges

At Mont Marte, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for unused products in their original packaging. Whether you have changed your mind or received a faulty item, our team is dedicated to ensuring a smooth resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for the return to receive your authorization code.

• 2.
  Prepare the Package

  Carefully pack the items in their original condition and packaging, ensuring that all components are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized courier location; please retain your tracking number for reference.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your full refund to the original payment method or ship out your requested exchange within 5-7 business days.